Moving home and looking to stop your service? Complete the form below and we'll get you on your way.
If you are moving out of your premises, you need to give us at least 3 business days’ prior notice of your move to let us complete a final meter reading at your old premises (a charge may apply). At our discretion, we may estimate the final meter reading or may rely on a reading provided by you.
Failure to advise us that you have moved from your premises may result in you being charged for energy at the premises after you have moved until another customer has taken occupancy.
We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill
If we supply you at your new premises, our agreement with you will continue to apply, and we may add any unpaid invoices you have with us from your old premises to your invoices for your new premises.
If you have a smart meter you don't need to do anything as we'll get your reading automatically. If your meter isn't smart, please call us on 0800 199 188 and we'll record the meter read. If your final meter reading seems unusual compared to what you've typically used at this address, we may need to send a technician to confirm your reading. Be aware, that there is a fee for this which will be added to your final bill.