Moving home and looking to stop your service?  Answer the questions below and we'll get you on your way.

Moving house

Guide to moving home
  • When to tell us you're moving
    If you are moving out of your premises, you need to give us at least 3 business days’ prior notice of your move to let us complete a final meter reading at your old premises (a charge may apply). At our discretion, we may estimate the final meter reading or may rely on a reading provided by you.

    Failure to advise us that you have moved from your premises may result in you being charged for energy at the premises after you have moved until another customer has taken occupancy.
  • What to tell us
    You'll need to tell us your new address so we can send you a final invoice for your old premises and, if you wish, arrange supply at your new premises.
  • Does Hanergy supply services at my new address?
    If we supply you at your new premises, our agreement with you will continue to apply, and we may add any unpaid invoices you have with us from your old premises to your invoices for your new premises. 
  • How do I supply my final meter reading?
    If you have a smart meter you don't need to do anything as we'll get your reading automatically.  If  your meter isn't smart, please call us on  {{result.PhoneNumber}} and we'll record the meter read.  If you final meter reading seems unusual compared to what you've typically used at this address, we may need to send a technican to confirm your reading.  Be aware, that there is a fee for this which will be added to your final bill.